Always-on Dark Web Monitoring service that will alert the member if their details are found on the Dark Web. This service is provided by the globally-trusted Experian Ltd.

All of the following details can be monitored:

⦿ Up to 10 email addresses
⦿ Up to 5 National insurance Numbers
⦿ Up to 10 bank accounts
⦿ Up to 10 debit/credit cards
⦿ Up to 10 phone numbers
⦿ Up to 5 passport numbers
⦿ 1 driving licence number

Members' personal details will be processed and stored by Experian Ltd ONLY. Other than the above name and email address for the purpose of sending the activation email, VIVO will have no access or sight of any personal details.

Also included is 24/7 access to Cyber Legal expert help via our Cyber Legal Advice Helpline.

Daily Experian Fraud Report
If you log in, you can get your daily Experian Fraud Report. This details key information from your Experian Credit Report that may help you identify fraudulent activity on your credit report.

Alerts provided as part of the service
Alerts will be provided by email and/or SMS, depending on your settings and features availability.

Experian fraud alerts
Get alerts by email and/or text message about certain changes to your Experian Fraud Report. Alerts relate to when accounts are opened or closed, or when your credit report is searched. Some of Experian's credit alerts may be sent in real-time to notify of certain changes when they happen, others are sent weekly.

Experian CreditLock alerts
Experian will let you know when your Experian credit file is searched and if your credit file was locked (see Experian CreditLock, below). For any applications that are blocked they will send you a message by email and/or text to make you aware.

CreditLock
Experian CreditLock is designed to reduce fraudulent credit applications. Locking your Experian Credit Report will help to block new fraudulent credit applications made in your name, using your information from the Experian Credit Bureau.

Web monitoring
Experian help you better protect your identity by scanning certain internet sites and locations for selected personal and financial details, and alerting you by email or text message if anything looks wrong or fraudulent. Alerts are sent every day that they find suspicious information.
Web monitoring is designed to work alongside taking a cautious approach to your sharing of data and use of the internet and other digital services.

UK customer support
Experian's UK-based customer support teams are only a phone call away, ready to offer help and guidance.

Enhanced fraud support
If you become a victim of fraud, Experian's dedicated fraud experts will help walk you through the next steps. They will get in touch with companies on your behalf as well as providing advice on protective measures, such as Cifas Protective Registration, setting up further protective controls on your credit report and further checks on your report at regular intervals once your case has been resolved.
Note: If you add the Free Experian account to your complimentary Identity Plus subscription, you will also have access to a Daily Experian Credit Score.
Your Experian Credit Score shows you how companies may view you based on the information in your Experian Fraud Report. Your updated score is available daily if you log in.

Member's personal details will be processed and stored by Experian Ltd ONLY. Other than the above name and email address for the purpose of sending the activation email, VIVO will have no access or sight of any personal details.

⦿ 24-hour access to our cyber emergency helpline

⦿ 24/7 access to our online AI tech chat assistant for all your non-emergency and general cyber and tech support needs

⦿ Access to our Cyber Legal Helpline Service to help you through any legal issues that might arise from a cyber attack or hack (and other general personal legal questions)

⦿ Access to our Cyber Counselling Service in case you are feeling anxious or worried after a cyber attack, or following someone posting something malicious about you online

⦿ Access to our template document repository so, hand-in-hand with our Cyber Legal Helpline service, if you need to write to a company, bank or credit reference agency following a hack or cyber attack, you’ve got some helpful template letters to guide you